All orders ship from our warehouse in New York.
US orders ship free, while shipping for orders outside of the US varies and will be calculated at checkout.
If you live in the US, you can expect your order within 3-5 days.
For worldwide orders, shipping times vary from 7-15 days.
Items on Pre-Order will be displayed as Pre-Order when adding the product to your cart as well as in your Order Notes. A timeframe will be given below the Pre-Order button for when you can expect your item to ship. These times are estimates and may be effected by elements outside of our control such as worldwide courier delays or other such delays.
Orders with Pre-Order items will ship together even if other items on your order are in stock. If you wish to ship separately, we recommend to place two orders, one with only Pre-Order items, and the other with In-Stock items.
If you have any questions about a Pre-Order item or would like to know when you can expect your order, write to use at email@example.com
As per Swiss regulations, all jewelry shipped to Switzerland requires a special Hallmark stamp. This stamping process is done once orders are received and adds an additional 3-4 weeks to orders going to Switzerland.
We normally process and dispatch all orders with 3 days of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours. We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.
DELIVERY OR COURIER ISSUES
Our items ship with insurance. If in the case an order is lost, stolen, or another problem occurs during transit, we will file an insurance report for the value of your lost order. Once we receive confirmation of reimbursement for the lost order, we will ship your items or offer a refund minus any costs incurred. Outside of doing everything we can to track your order down, and file an insurance report, we cannot be responsible for delivery or courier issues and are unable to offer refunds should insurance filing be declined.
All shipping times listed on our website are estimates and are not guarantees. Environmental, political, or other events may effect the delivery of your order.
By completing a purchase through our online store, you agree to all the terms and conditions listed above and in our Refunds Policy.